Shipping & Returns
Not yet in effect · under review
Who is actually responsible for your order, and what we do about it when something goes wrong.
Under review. Not yet in effect.
This is a working draft being reviewed before it is adopted. Nothing on this page is a binding term today, and no part of the site asks you to agree to it. When it is in effect this notice is replaced by a date.
Published while it is still a draft on purpose: it is better that you can read where the terms are heading than that the page sits behind a login until the day it binds you.
01Read this first
You did not buy from this website. Every sale happens on Whatnot, TikTok Shop, YouTube or Instagram, and that platform is where your order, your payment and your protections live. Its return window, its dispute process and its claim deadlines apply to your purchase and override anything on this page. Start there, not here.
02Where things ship from
Orders from United Card Exchange shows, including Bid With Bailey, ship from our home base in Okemos, Michigan. Independent streamers may ship from wherever they are. The Dallas and Miami rooms are not open yet; when one starts shipping, this section will say so.
03Packaging
Singles ship in a penny sleeve and a toploader or card saver. Slabs and sealed product ship in padded, rigid packaging. High-value items ship in packaging sized for the value, not for the postage.
04Tracking
Everything ships tracked, and the tracking number is shared through the platform you bought on, because that is where the platform expects it and where its protections read it from.
05Dispatch timeUndecided
Not yet published. A specific turnaround will be committed to here once there is an operation capable of meeting it. Until then we would rather promise nothing than promise a day.
06Puerto Rico and international
Puerto Rico ships as US domestic, at domestic rates. International shipping depends entirely on what the selling platform supports for your country, and any customs charges, duties or import taxes are set by your country and payable by you.
07If it arrives damaged or does not arrive
Raise it on the platform first and within that platform's claim window, because that is what protects you. Tell us at the same time. Where the fault is ours we will make it right, and where a package is lost or damaged in transit we will pursue the carrier claim rather than leave you to do it.
08Returns
The platform's return policy applies, and on some platforms that means returns are accepted whether or not a seller would prefer otherwise. We do not claim a blanket final-sale policy we have no power to enforce. Separately from any of that: if we sent the wrong item, or described one inaccurately, we will correct it.
09Sales tax
The selling platform collects and remits sales tax as a marketplace facilitator where it is due. It appears on the platform's receipt, not on anything from us.
One section of this document is marked undecided. Those are real gaps waiting on a decision, not drafting shorthand, and they are listed openly so nobody reads a placeholder as a term.